At advanco, we offer world-class
24/7 SMART customer support
which is centered on being fully
proactive with the overall aim of
minimizing downtime.
At advanco, our goal is to provide a solution that delivers remarkable customer experiences and actionable insights while maintaining and looking after ARC with the world-class 24/7 support we provide. This provides the reassurance that ARC is always running perfectly.
Personalized support portal account: Track all tickets and status updates of your organization
Self-service knowledge base: Find answers online without contacting a live agent
Emergency support: Prioritize your ticket with urgent category
Reporting and analytics: Obtain statistics and root cause analyzes to identify the areas for future improvement.
Standard response times
Availability during packaging hours
Less paperwork with included support hours
Fixed hourly rates
we provide essential training to ensure users are equipped with the tools, confidence, and knowledge to make ARC perform at its full potential. This can be carried out both onsite and remotely.
This is a two-week period where our support team monitors the systems extra closely and will always be available for 24/7 support. This service is useful for new clients, or those who might need an extra layer of reassurance.
The keyword for our ongoing support is “bespoke”. It is based specifically on the individual needs and requirements of our clients such as ARC platform training, ARC Platform troubleshooting, SQL server updates, ARC Platform updates.
This is a service to ensure ARC Platform runs smoothly by taking proactive action against any issues that could turn into major problems.
24/7 support model
Top-class knowledge base
Highly skilled support team
Pro-active prevention offerings
Automated support platform
Flexible SLAs
As an innovation leader, we provide our customers with transparent security every day. Contact us to learn more about advanco’s solutions for regulated track and trace.
